Returns & Refunds
Information about returning items and requesting refunds.
Return Eligibility
Because many of our products are handmade, eligibility for a return can depend on the condition of the item, the type of product, and the circumstances surrounding the request. We assess return requests on a case-by-case basis.
How to Request a Return
If you would like to request a return, please contact our support team through the Contact page with your order details and the reason for the request. We will review your request and let you know the next steps.
Refunds
Where a refund is approved, it will be processed using a method appropriate to your original order. Processing times for refunds can vary depending on the payment method used and other factors outside of our control.
Damaged or Incorrect Items
If you receive an item that is damaged or does not match what you ordered, please get in touch with us as soon as possible so we can look into the matter and work with you toward a resolution.
Non-Returnable Items
Some items may not be eligible for return depending on their nature, such as custom-made or personalized products. Any such conditions, if applicable, will be noted on the relevant product listing.